sP
sheema P

1 reviews | Active since Oct 2016

20 Oct 2016, 09:03

vodacom

<p>hi</p> <p>my phone contract was initially expiring on September 16 2016, i wanted to cancel once and for all with vodacom, however i spoke to Johan Thabo at Midrand and he offered me a R109.00 2 gigg package of which i specifically said , no upgrade no new number and no new phone was needed, i did not want any of these , please listen to the recording dated 15/08/2016 at 9.00am</p> <p>i want to cancel with vodacom and go onto prepaid, he offered me a lower amount of which i accepted however an upgrade was done, a sim card was delivered and now my phone bill is reflecting R4600.00 outstanidng balance ,</p> <p>where did this amount come from , I AM VERY UPSET , VERY ANNOYED WITH VODACOM - THEIR SERVICE STICKS, THE CONSULTANTS DONT KNOW WHATS GOING ON - more of all i spoke to a Supervior by the name of Daryl also from Midrand who wa ssupposed to listen to the recording and return my call , he hasnt yet called,</p> <p> </p> <p>VODACOM IS UP TO NONSENSE WITH EVERYHTING, please assist to cancel this contract as this has being going since September , i wish for this to be reversed as i did not want an upgrade</p> <p> </p> <p>i am very furios , calls was escaleted and no one seems to be responding</p>

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2016, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,