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Bronwyn B

1 reviews | Active since Oct 2016

18 Oct 2016, 08:47

Vodacom.....

<p>The last three days I have been recharging my phone with data and airtime, when I look again ALL the data AND airtime is gone. It hasnt only happened once. This is so very annoying. When calling the call centre, they cannot tell me what the problem is, only that I have used it (while asleep when I am on wifi at home or driving to work).</p> <p> </p> <p>I am so tired of this, if its not the ****py service we get from them, then its them taking your data and airtime with no concious. Is it not bad enough that you charge the EARTH for data!!!!</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2016, 09:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,