RL
Riaan L

1 reviews | Active since Mar 2009

26 Sept 2015, 21:19

Vodacom 12GB Prepaid advertised but not available

So, I purchased enough airtime to buy the 12 x 1GB Prepaid data bundle which offers 1GB of data each month for 12 months - here is the product on their website: [URL Removed]<br> <br> Sounded simple enough, how difficult can it be to buy data.....wait!!! I am with Vodacom!! With them something very simple can turn out to be almost impossible!!<br> <br> This option did not even show up using *111#, the Vodacom app or using the web based online portal. I phoned the call centre 3 times - frustration frustration frustration !! I was the lucky winner of the most *********** call centre agents....each time the result of the call was a big pot of boiling blood - these people were absolutely useless!!<br> <br> So, here I am now sitting with over R900 worth of airtime which I bought for a very specific purpose and not even Vodacom can help with their own product which clearly shows on their own website...What do I stand to do? Advise Icasa or maybe hand them over for false advertising, luckily we have the consumer protection act now.<br> <br> Vodacom, since I went back on contract it has been the one disappointment after the other, shame on you!

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2015, 09:16
Official
Hello riaanza,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team