KT
Karin T

1 reviews | Active since Aug 2016

10 Aug 2016, 09:51

Vodacom

<p>I am so upset with Vodacom. I contacted them on the 2nd of august to tell them that my salary was only paid in on the 1st so the debit order that had to go off on the the last day of July, did not go off. I asked if I can do an EFT which they said yes, then I paid the Eft of R545 on the 2nd. Yesterday they debited my account also. When I phoned 1st they told me they can't refund me my money even though they agree that it is a double payment, then when I phoned again they told me that someone will phone me in 2 days to confirm and then it might take 10 days for the refund. Wow. This is the 1st time my debit order did not go off. Then after that 2 people phoned me trying to sell a contract to me. This is not what I expected from a comany that I loved</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,