rW
richard W
1 reviews | Active since May 2011
08 Jan 2023, 15:07
vodacom
I bought vodapay kwika. Numerous times I sent application for registering. Every time I receive application has declined. I called the call center every day since I purchased kwika and constantly they tell me to try again. I do not want this vodapay kwika if you vodacom wont assist. I want a refund from vodacom so I can purchase different payment system if you vodacom cannot assist me, then it is only fair for you to refund me if you cannot do your job.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2023, 21:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2023, 21:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rW
richard W's updateReviewer Update
22 Jan 2023, 10:06It is been 3 weeks since I purchased vodapay and I and vodacom northgate assistance have been registering kwika. 4 applications and It declined again. I’ve been at Vodacom store northgate 4 times and now I was told by the vodacom personal I must be patient as if I go to pick and pay I must also wait in the queue. I’ve been patient for 3 weeks and I’ve been patient after 4th registration declined, I’ve been patient of going to northgate vodacom store for 4 times and I’ve been patient for numerous calls to vodapay call centre.
rW
richard W's update22 Jan 2023, 10:06
Reviewer Update
It is been 3 weeks since I purchased vodapay and I and vodacom northgate assistance have been registering kwika. 4 applications and It declined again. I’ve been at Vodacom store northgate 4 times and now I was told by the vodacom personal I must be patient as if I go to pick and pay I must also wait in the queue. I’ve been patient for 3 weeks and I’ve been patient after 4th registration declined, I’ve been patient of going to northgate vodacom store for 4 times and I’ve been patient for numerous calls to vodapay call centre.