AG
Ashli G

1 reviews | Active since Jul 2012

22 Jul 2016, 10:26

VODACOM

<p>I took my phone into Vodacom Repairs in Eastgate</p> <p>I got a sms with a different reference number than the original</p> <p>I called Vodacom and asked why I am getting a different reference number</p> <p>I was asked for the reference number, I gave it and then was told my phone is ready for collection.</p> <p>I went to Vodacom Eastgate and the phone was not ready. I was told it is a miscomunication</p> <p>I checked twice with the person on the phone that it is ready and was told yes</p> <p>I called today and was told there are no parts in stock</p> <p>Original reference - ********** 0-901269</p> <p>New Reference - ********** 2-901580</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,