HS
Hilde S

1 reviews | Active since Nov 2016

14 Jan 2017, 13:12

Vodacom - 116 calls. 34thHello Peter Complaint and you are still addressing the incorrect query

<p>I just received the following SMS. Thank you for your support your query reference 1- ********** 134220 has been closed. Like hell it is. It is still not resolved.</p> <p>i have received NO feedback from Vodacom on Friday's Hello Peter complaint detailing the billing issue.</p> <p>What is wrong with you Vodacom? Is English to difficult to understand? I now listed item for item on both number and you are still not understanding how you F&*&*7 up my December payment and end Noveber Billing. Should i actually get in my vehicle and drive through to you and draw you pictures?</p> <p>you are taking poor service delivery seriously to the next level and you testing my patience.</p> <p>On Monday I will be contacting the consumer board lodging a formal complaint and the Ombuds man.</p> <p>let us see how quickly you will then jump and action the mess that you created.</p> <p>IN 10 YEARS WITH NASHUA MOBILE I NEVER EXPERIENCED PROBLES. NOT ONCE. IT IS A NIGHTMARE DEALING WITH YOUR CALL CENTRE AND YOUR CHATZ STORES.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 18:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team