Vodacom - 116 calls. 3 Hello Peter Complaints and you are still addressing the incorrect query

<p>VODACOM</p> <p> </p> <p>I hereby acknowledge receipt of your letter dated 13.01.2017.<br />I accept the gesture of goodwill on the credit of R1587.23 issued.</p> <p> <br />HOWEVER…..</p> <p>YOU ARE STILL NOT ADDRESSING MY QUERY.</p> <p> </p> <p>Your billing is in arrears – not upfront;<br />The billing issued for payment due end of December should reflect the usage on phone numbers ********** 114 and ********** for the usage in November 2016.<br />I changed packages on both lines on ********** 114 from the Red Advantage Subscription package to the Red VIP package – starting date 01.12.2016 – 31.12.2016. Billing in January and payment due on the 25.01.2017. Two issues here?<br />Why am I billed for the Red VIP packages which is due for payment end of January?<br />The billing reflects November and December – again for both months?<br />I changed packages on the secondary line ********** from the U-Choose Smarts which is in total R537.50 to package UChoose more data 2GB – which is a top-up package R758.90.</p> <p>Two issues here?<br />Why do I have to pay R150.00? I paid in store for the cards and upgrade fee. Why bill me again?<br />This billing is due from 01.12.2016 – 31.12.2016 – billing to take place January for payment due the 25th of January 2017?</p> <p> <br />BILLING IS ALWAYS IN ARREARS NOT UPFRONT. A BLIND PERSON CAN SEE THAT YOU HAVE BILLED BOTH MOBILE NUMBERS INCORRECTLY.</p> <p>TRIPS TO THE STORE.</p> <p>116 FRUSTRATED CALLS.</p> <p>I WANT RESOLUTION</p> <p>PATRICIA FROM CHATZ CELLULAR T/A CHATZ CONNECT-S3274 ASSURRED ME INFRONT OF MY WITNESS THAT THE ACTUAL CONTRACT UPGRADE ie THE FREE DATA AND NEW PACKAGE WILL BE GRANTED ON THE 1ST OF DECEMBER. SO YOUR BILLING IS ONCE AGAIN INCORRECT.</p> <p>I WANT THE CORRECT BILLING FOR BOTH ACCOUNTS FOR PAYMENT DATE DUE 26.12.2016 ON THE RED ADVANTAGE PACKAGE ON ********** 114 AND THE ********** for the normal UChoose package excluding the 2GB DATA BILLED. HOW CAN I PAY FOR A SERVICE THAT I DID NOT SUBSCRIBE OR USE IN NOVEMBER?</p> <p>THIS IS DAY LIGHT ******* AT ITS BEST!!</p> <p>FIX IT IMMEDIATLEY AND THANK YOU FOR THE GOOD WILL CREDIT WHICH I WILL ALSO EXCPET TO BE TAKEN INTO CONSIDERATION.</p> <p> </p>