DS
Diana S

1 reviews | Active since Feb 2015

28 Jun 2016, 08:17

Vodacom

<p>My husband's phone was ****** so we locked his sim card .We went to Vodacom in Rustenburg waterfall mall did n sim swop End of April he noticed he couldn’t sent any smses from that sim card, we went back to Vodacom and asked for assistance , nothing was resolved phoned Vodacom several times to assisted and nothing was done. We went again back to Vodacom Rustenburg waterfall mall them after many attempts trying to resolve the problem gave us another sim swop .After again many attempts this new sim could also not send smses. After phoning customer care still it was not resolved. It has been 2 months in which Vodacom can assist us. After we have put the sim in another device problem still occurred .Please peter help us to sms</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,