JP
Johanna P

1 reviews | Active since Jun 2016

21 Jun 2016, 07:09

VODACOM

<p>Good day</p> <p>I have a contract ( UChoose Flexi 150) with VODACOM. With this contract I also have a 1 gig wich I am billed for. </p> <p> </p> <p>The last two months Inhave to buy data then it is PromoGig 1. After the expiry date I was again left with no data. Although Vodacom billed me for data R149.00, I did not received it.</p> <p> </p> <p>On the 15th I did phone them, ant was putting trough to the help desk. Alicia helped me and log a query with a case number 1- ********** 4868. Today is the 21st and still nothing from VODACOM. In the mean time I have to keep on buying data extra wich is unfair, cause I am billed for data I didnt received.</p> <p> </p> <p>Could someone please get back to me regarding this problem, and preferebly someone in Afrikaans</p> <p> </p> <p>Regards</p> <p>Hannatjie Prinsloo </p>

0
Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,