Vodacom

<p>after 20 years of loyalty to Vodacom they have now encouraged me to move on. My latest upgrade was due end 2015, my requirements have changed as my needs are bit more customized. On advice from my service provider in Sandton , I call ********** the contract retentions department, this is where is should happen as the team to try accommodate my needs. After 4 long and unpleasant calls as cLl centers are , each time talking to a different person , having to explain my requirements each time as the system doesn't log previous customer interactions and there are 3 call centers midrand, Jhb, kzn, you can't even talk to the person who was dealing with your request. I ask to speak with a supervisor or manager but it seems easier to get hold of the President. I wouldve thought that vOdacom would be leading the customer service race in respect of staff training, systems and escalations for client issues. I received 2 follow up calls to see if I've made a decision , my reply : have you matched my requirements? And then back to the beginning- it's now been about 2 weeks and nothing </p> <p>I think I know get the message from Vodacom , they clearly don't want my business , I m really disappointed in Vodacom</p>