Vodacom - 11 days without a phone. Blacklisted without request

<p>On 3/2/17 my phone did not work. I called the call centre and they informed me that MTN blacklisted my phone. They said that only MTN can unblock it and gave me a number to phone. MTN said that they cannot blacklist a Vodacom phone as the telephonenumber does not belong to their network. When I called the Vodacom call centre again another agent said that they indeed blacklisted the phone. They must have entered a wrong digit of a IMEI number. He send me a unblacklist document to complete and fax. According to the document it would take 48 hours for my phone to be unblocked. By Friday 10/2/17 my phone was still not working and I called 111 again. Then they informed me I have to go to a Vodacom Shop with the document my ID and the box of the phone to proof that I am the owner. I went to Vodacom Chatz in Waverley Plaza on Saturday. They loaded the request on the system and said it might take up to two weeks for my phone to be unblocked. On Tuesday 14/2/17 I called the call centre again and put up a big seen. I spoke to one of the supervisors who said that she will find out who can assist me and call me back. Nothing has happened yet and I'm now going public with this complaint in order to have it sorted out.</p>