WS
Wendy S

1 reviews | Active since Mar 2022

29 Mar 2022, 13:15

Vodacom 10meg. "uncapoed" Lte contract

I took out a contact with Vodacom for an uncapped 10meg Lte in December 2021. A week ago our internet stoped working so I went to the vodacom shop they tested my modem and said that is working fine they will sinc my Network..nothing happend still no internet so I phoned Vodacom customer care last night they told me that my internet has a limit on for 400gig a month after that it gets cut off? I went back to the vodacom shop today and they told me that the "uncapped" limitless contract is a top up account and there is a limit of 400gig on?? Nobody told me that there is a limit on when I took the contract? Nothing of limit on the contract I signed? My vodacom app also say limitless? I dont understand? Must I just accept it if it is someting I did not know about? They told me to manage my data useage? What is the use then for an uncapped contract if there is a limit on?? Is the contract still valid its cleary not what I wanted? I wanted an "uncapped" limitless internet?? Be carefull when you take out a contact with them read through every page...I have been with Vodacom for a long time, this never happend I am really unhappy about this😒

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Replies (1)
Vodacom
Vodacom's reply29 Mar 2022, 14:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team