1 reviews | Active since Jan 2016
Vodacom 10Gig Top Up Contract
I took out a 24 mths 10gig data contract with Vodacom during Dec 2015 because I thought this will save me money. Up to this point I used prepaid data. I bought 5 gigs at a time it is more expensive than what the contracts offered me (10 gigs for R499). The contract was activated on 28 Dec 2015 and prorate data (+- 1,5 gigs) was given to me (billed at the end of Dec) with a recharge of 10 gigs on the 1 Jan 2016. Big was my surprise to see that 10 gigs of data were depleted within 10 days. How is this possible? Previous months I would use my prepaid data (5 gigs) for almost 20 days at a time. Where did that data go to? It is like a bath full of water and you pull the plug! Vodacom (082155) only tells me it is internet. No more detail can be provided. I would like to cancel this contract because to me it looks like the more expensive offer. Now Vodacom tells me I have to pay R8000 to have it cancelled because it is more than 7 days since activation. Surely within the first month if you are not satisfied with the product you can have it cancelled? It is however liking hitting a wall and not being able to speak to someone who is willing to assist?
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
