JC
Jo-Ann Coetzer

1 reviews | Active since Nov 2016

22 Nov 2016, 08:01

Vodacom 10GB Free Data ****

<p>On the 01/11/2016 I've upgraded with Vodacom with the promise of 10GB free once off data and 1GB free data per month. I've called Vodacom several times to inform them that im still waiting for my data. I've been charged on my bill for FREE 10GB data, which up until today I haven’t received!! When I call Vodacom for assistance im just told that my problem has been escalated to the back office. A few hours after the calls I receive a sms to say that the problem has been resolved and that the query has been closed without any response or service from Vodacom. </p> <p>I call to the Vodacom call center takes between 30min to 60min to get a response! </p> <p>Is this the way you treat a client for almost 10years!!! SHAME ON YOU VODACOM!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2016, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JC
Jo-Ann Coetzer's update02 Dec 2016, 10:11
Reviewer Update

Thank you for the **** FEEDBACK VODACOM!!! 10 days have past and still no feedback or data!!