JB
Jason B

1 reviews | Active since Mar 2009

25 May 2020, 13:16

Vodacom 10 gig Bundle entrapment

I have a complaint, I accidently activated a bundle on the Vodacom app (under the Shake phone process), in my opinion an entrapment method through the app was what I experienced, once using the shake option, the Button for a 10 gig once off Bundle activated on one accidental touch, no confirmation or secondary asked, I wanted to cancel immediately, customer care said this was not possible, not acceptable, this button is on the right hand side of the app, very close to the option of no thanks, too close, I feel this method of their Bundle marketing not acceptable, have asked they cancel it, they have a lot of stories....

0
Replies (2)
Vodacom
Vodacom's reply25 May 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JB
Jason B's update09 Jun 2020, 06:43
Reviewer Update
The Data Bundle fee was removed. This month have been recharged, what does it take to sort this out , please contact me, cancel this!!,
I see you are not accepting e mails at this time, SORT THIS OUT!!!!!!!!!!!!!!!!!!