BH
Brent H
1 reviews | Active since Jan 2021
05 Jan 2021, 11:52
Vodacom 1 star **** parade
If I could give 0 stars I would. I have been trying to cancel my contract since September 2020, it's January 2021 and still not cancelled. They double debit my account and do not refund my money. They do not know whether they will be able to refund me if I cancel my contract with immediate effect. The back and forth so much with no result to keep you locked into their contract. Pathetic.
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Replies (3)
Vodacom's replyOfficial
05 Jan 2021, 13:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 13:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Brent H's updateReviewer Update
05 Jan 2021, 14:20I am still waiting for Tabitha Kazati from your cancellations department to make contact with me. She promised to call me back and has failed to do so, just like the 20 other agents that promised this would be sorted out. Managers at Vodacom are always unavailable. Why? Is this just another attempt to keep frustrated clients locked into your business? I have been a loyal Vodacom customer for more than a decade and this is how I am repaid? Outright horrific service.
BH
Brent H's update05 Jan 2021, 14:20
Reviewer Update
I am still waiting for Tabitha Kazati from your cancellations department to make contact with me. She promised to call me back and has failed to do so, just like the 20 other agents that promised this would be sorted out. Managers at Vodacom are always unavailable. Why? Is this just another attempt to keep frustrated clients locked into your business? I have been a loyal Vodacom customer for more than a decade and this is how I am repaid? Outright horrific service.
BH
Brent H's updateReviewer Update
06 Jan 2021, 07:56Wow! Still nothing?
BH
Brent H's update06 Jan 2021, 07:56
Reviewer Update
Wow! Still nothing?