VODACOM 1 STAR FROM ME

Around the week of the 17th of January 2021, I walked into the Vodacom Store in Gateway and signed a new contract for Huawei Matebook, Router and a Cellphone. The assistant by the name of Verona was to get new stock to supply me. No stock was available, on the 21st of January 2021, I walked into the store as no call was received as promised. I was shocked to find out that the assistant had sold an offer that was not available. I signed the second set of documents for the Huawei Matebook D14 without the promised cellphone. On receiving said laptop i was then told no MS Word software was available and stock will arrive by the following Monday (25 Jan). My calls on promised date and again another walk in and still no promise was met. Further calls to the store where not promising including leaving messages to the staff for the Manager to call me was invain. My call on the 14th February 2021 was met with excuses for not calling or keeping me informed of the delays unless I made contact. The assistants excuses for the non delivery reminds me of the disgraceful services that is now prevalent at government departments. Justification for bad/lousy services should not tolerated and these types of staff must be either be trained or shown the door. Vodacom Gateway you get a 1 for customer satisfaction from me.