Vodacom

In Feb 2021 an upgrade was offered and I stated that I did not want to pay more than R199 which is my current amount and thus do not want a new handset. The educational package was still delivered and everything went wrong from there.

I was billed as receiving a new handset. R359.00. Ratibile, after many calls agree to transfer R130.00 to airtime and get the billing back to R199.

This was settled at the end of April. Another agent Corin Rowlinds phoned to upgrade me, still staying on R199.00 A Samsung A02 was included in this contract price. Cellphone was delivered on 3 Aug. Upon inspection I realised that the phone would be insufficient ,32GB where I have a 64GB. On 13 Aug I phone and spoke to Portia to reverse the order and have the phone returned for stated reasons. She confirmed that the account would be fixed (R150 delivery fee to be reversed) On 1 Sep i saw that no airtime was allocated on my regular monthly contract and had to phone again to correct this. I noticed on the vodacom app that the account was still not fixed and spoke to Nomhle on 6 Sep. Again I was promised that this would be fixed.

On 13 Sep a Lorraine phoned me to ask if I was still happy with my upgrade. All hell broke loose from my side. To date they still bill me for R359.00 instead of R199 and the handset was still not collected. Vodacom is in total chaos!!!!!! Suzette Steyn ***)