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Potso M

1 reviews | Active since Sept 2023

11 Jul 2024, 18:12

Vodacom

At least the SIM card was collected along with the router and I’m happy and relieved. But now I’m getting a statement from Vodacom saying that I owe an amount of R1174.00 whereas on the call they told me that they will do a refund which is going to take about 5-7 working days. It’s been more that 7 days of waiting.

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2024, 08:20
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply12 Jul 2024, 08:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team