Vodacom

Good Day

Kindly assist,

I'm fighting a loosing battle with Vodacom.

My line is disconnected from Tuesday the 5th December 2023 and I have to call in their customer service department which frustrates me more they have now blocked my number from calling in also tried using my husband number and they have blocked that as well. I am baffled to understand how No person working in Vodacom knows their job and are not able to assist me but there are extremely fast to list someone on the credit buarea for non payment however the account is up to date, They have billed me for all the suspension they have done on my line I'm so sick and tired of Vodacom I so regret taking up a contract with them. I'm so tired of fighting with them they have now deleted my number I need to awiti for them to re activate an they keep charging me for all the suspension and cancellation on the line I was sent an email to pay only R199. 01 on the 2nd of January 2024 now I am unable to make this payments on the app I went into the Vodacom store to make the payment of R217.00 that was reflecting on they system up until this day my line is suspended no services.

Every time I speak to a consultant they tell me different things I'm so disappointed and I feel this is so unfair Vodacom is not delivering the service and still expecting payment.

Contact details : Verona Narayanasami ***