CE
Charisse E
1 reviews | Active since Jan 2024
06 Mar 2024, 08:34
Vodacom
Was mislead by a Nontsikelelo from the marketing department at Vodacom about receiving a Tecno Spark cellphone for free. I received an email with an upgrade quote of R418. 98. I was told that I would be receiving an email that would confirm the telephonic conversation, no mention of charges, never mind a 36 month contract! And she called the following day with the same information, forgetting she had called the previous day!
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Replies (1)Vodacom's replyOfficial
06 Mar 2024, 09:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2024, 09:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
