Vodacom *****

I’m so disappointed with Vodacom services. We took a cellphone contract for 2 phones in 2021 and 4 months after using the phones they blocked the SIM cards and told us that they were reviewing the SIM cards since they suspect that there is ***** going on with the SIM cards. But we kept on paying even though we didn’t have the SIM cards. The reviewing happened over year with no feedback from Vodacom and we kept on following up while they were taking us from pillar to post. As a result, we stopped paying the contract because we were not getting the benefits that we signed up for. Now they are sending us lawyers but when we wanted to talk to them they didn’t want to talk. They demand we pay the balance of the money owed but they don’t want to give us all the benefits we lost out on for the SIM cards they blocked. Even now, yesterday we called the headquarters and the lady who was assisting made us hold for 2 hours and then she hung up the phone and didn’t get back to us!