Vodacom

I app**** online for Home Internet the morning round about 9am.

I received a sms confirmation indicating that a call centre agent will contact me.

I received a call from +***0 at 9:52am. The call centre agent confirmed that there is some sort of issue with my account and that she could not proceed with the order. She suggested that I contact either of the following numbers to resolve:

Accounts *** … I called this number, but you need to put in the cell phone number and I don’t have any mobile contract with Vodacom, only a prepaid number … when using this number, the reply I got is that it is not a valid number. Legal *** … I called this number, which require your ID number … but upon entering my ID number was again told that the number is not valid.

I proceeded to call 082 178 44 at 10:19am (a call of 31 min 28sec) where the call agent gave excellent customer service but were unable to trace the online application (by either use of my ID No. or the reference number from the initial sms) and suggested that I talk to the Upgrade department ... which I did without success.

I spent probably around 3 hours with nothing to show for it other that extreme frustration and disappointment.