NX
Ntandoyenkosi X

1 reviews | Active since Oct 2020

27 Apr 2022, 20:14

Vodacom

Today I went to westgate Mall Vodacom to pay because my account was In arrears, I asked them to check when my contract is ending cause I took the phone in 2020 and it’s ending this year End of this month or May the lady who was assisting me said it’s ended in 2024 I asked how she said I upgraded I don’t recall upgrading also I’ve been struggling to pay since I’m no longer paying hence why my account was in arrears. What annoyed me is that she said I share a number with Titus so I’m not sure if I was paying for him all along or what. I’m not happy at all with the service and I’d like to cancel my contract since it’s ending anyway I didn’t upgrade.

0
Replies (1)
Vodacom
Vodacom's reply28 Apr 2022, 07:51
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team