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vera B
1 reviews | Active since Jan 2015
28 Aug 2020, 15:07
Vodacom
I have bought airtime thru FNB and used in error the wrong cellphone number. I have contacted Vodacom and spoke to Petros Mkhize and his team leader Tintswalo. Their answer is I must contact the owner of said cellnumber to get my R400 back. But do confirm that that nr is not allocated yet. But they do not have the function to reverse said funds to the correct cell number. They just preach at me to check 3 times before I enter and must not make errors. It is just to bad I will lose the funds. That is totally unacceptable and rude!
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Vodacom's replyOfficial
29 Aug 2020, 09:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Aug 2020, 09:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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vera B's updateReviewer Update
31 Aug 2020, 18:27I receiced a call from Vodacom today at 15:33 although I said like 20 times Hello there were no response from Vodacoms side. I hope it was due to bad signal. Will see if they will call again tomorrow
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vera B's update31 Aug 2020, 18:27
Reviewer Update
I receiced a call from Vodacom today at 15:33 although I said like 20 times Hello there were no response from Vodacoms side. I hope it was due to bad signal. Will see if they will call again tomorrow