LB
Lette-Marie Barnard

1 reviews | Active since Apr 2022

24 Apr 2022, 06:31

Vodacom!!

I did an upgrade end of January 2022, Vodacom promised me a R3000 gift voucher at pick-and-pay or Woolworths. The last three months I phoned different departments to enquire about the gift vouchers.. everytime they have a different story and empty promises. I phoned last Wednesday again and the operator said that he can see that the vouchers is long overdue, he said his manager would send an enquiry to the right department and it will be sort out in 24-48 hours. Still nothing!

My niece struggled for a year to stop her contract, to change to MTN. My mom changed her own contract to another package, she keeps on getting bills and statements for the previous package.

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2022, 12:58
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team