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Elmarie Van Der Merwe

1 reviews | Active since Sept 2023

04 Sept 2023, 15:59

Vodacom

Since last year I am struggling with my paid Vodacom account. After I spoke to a consultant from Vodacom, and asked that I want the full settlement amount so that I can close my contract with them. Got a quote to pay, paid it, just to find out that the consultant did not give me the correct pricing. Spoke to the Vodacom consultants a lot of times, emailing ext... no luck at all to rectify the problem that they caused. Now a while back they handed me over to Alliance Call Centre. So now I must pay the outstanding amount that I owe according to them. At this point I have no luck into rectifying it.

0
Replies (5)
Vodacom
Vodacom's reply05 Sept 2023, 08:09
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
EVDM
Elmarie Van Der Merwe's update06 Sept 2023, 11:01
Reviewer Update
Good Morning,

I see Vodacom have rep**** to me but I can not see the message. Please help
EVDM
Elmarie Van Der Merwe's update20 Nov 2023, 13:01
Reviewer Update
Good Day Vodacom Consumer Website Team.

I would like to find out if this problem have been sorted.

Last week I got a call from the Alliance Call Centre - they wanted to speak to me about this account. I did not have time to speak to them.

Can I get proof that this is settled and done with.

Regards
EVDM
Elmarie Van Der Merwe's update20 Dec 2023, 15:00
Reviewer Update
Since 20 November 2023 that I asked for the Vodacom Consumer Website Team to contact me, I had no response. It has been a month now.
EVDM
Elmarie Van Der Merwe's update02 Jan 2024, 08:52
Reviewer Update
No response yet. This is very bad service.