Vodacom

Dear Vodacom, you epitomise the “big corporate “ ***** you attitude. I was offered an upgrade on my 2 contracts with your cheerful “congratulations you are due for an upgrade” sms. I duly went online and did the upgrade, within 24 hours I received the call to confirm my details and the phones arrived promptly. However, what you neglected to do was inform me that I would be liable to continue paying the balance for the previous contract. What is the point of offering your client an upgrade when they still have a few payments left! I now find myself paying for 4 lines, when I logged a complaint you sent me a text saying the matter is resolved without anyone bothering to contact me. I refuse to accept this. It is your duty to inform the client CLEARLY that they are liable for double payments. I will be approaching the NCP for help resolving this issue and I promise you that I will be terminating all my contracts with you the second they are complete.