Vodacom

Last month I canceled my cell phone contract which already was a nightmare after dealing with the arrogant consultant... This was supposed to be the final deduction on the 25th April, can someone explain to me why after the final payment has been made my account shows in arrears on the bureau, I want this fixed immediately(in the process of purchasing a property and an account which got paid every month is now in arrears after canceling? ) this is insulting. im at home sick with covid so i can't dispute this with the bureau as I get my statements through my work email for this account also why am I still being billed for a contract that is canceled?? I checked the vodacom app and saw my bill so far is R203, calling you guys to get this sorted is really a pain as no one is ever available