Vodacom

I am extremely disappointed with the service I have received from Vodacom regarding the unresolved provisioning of my eSIM. Despite multiple attempts to activate the eSIM and repeated communication with their support team, I continue to receive the same generic response with no meaningful progress or resolution.

Today, I called their customer care line again, hoping to speak with someone who could assist me more effectively. Unfortunately, I was met with the same scripted reply, offering no new information, no escalation, and no accountability. This experience has left me feeling unheard and deeply frustrated.

I expected better from a company of Vodacom’s stature. The lack of transparency, urgency, and technical support is unacceptable—especially when this issue directly affects my ability to stay connected for both personal and professional matters.

I am requesting immediate escalation to a senior technician or supervisor who can take ownership of this issue and provide a clear, actionable solution. If this matter is not resolved promptly, I will have no choice but to escalate further through other public channels and regulatory bodies. I think this is the only way I will be heard.