Vodacom

Item: Vodacom
Rating: 1
Author: pieter J

Worst service ever, waiting 2 months to relocate a fibre line. I am paying for a “service” on time every month without the usage of the fibre. Every time you call Vodacom it’s all the same sequence and answers. Will not advice any one to use Vodacom fibre. Vodacom customer care is none existing.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Oct 2020, 11:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Oct 2020, 11:06

Official

pieter J's updateReviewer Update

15 Oct 2020, 13:51

Just called Vodacom Firer again to follow up on the relocation of the line, the agent asked the SR200816... number to proceed and asked me to wait on the line (my expense) whiles waiting I was cut off by Vodacom computer generated voice message. Still no resolution, no idea when the relocation will be done?

I hope the relocation will be before 2021

I am very disappointed in Vodacom’s level of service!!!

pieter J's update15 Oct 2020, 13:51

Reviewer Update