Vodacom

I have a recurring problem since last year of being debited by vodacom ,even when I dont have an account with them. Last year after finding out that someone had *****ulently opened an account with vodacom using my banking account. I then followed all the steps as advised by in-store consultants and sent an email to vodacom with the required documents. This was in August of 2023. I have a reference number and Nothing has been done to date. This back on forth that I have been part of every month reversing my money and accumulating bank charges is getting to me and surely affecting my credit score.