JC
John C
1 reviews | Active since Nov 2024
31 May 2026, 14:07
Vodacom
In 2023 I took out a 36 month contract on upgrade. According to my account on Vodacom's website the contract finishes on 8th December 2026 i.e. 42 months since inception.
I've queried it with customer service who, in spite of their best service, cannot give me an answer.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jun 2026, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2026, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JC
John C's updateReviewer Update
03 Jun 2026, 08:06I have received am SDMS from Vodacom saying "kindly be advised that term dates have been fixed" It doesn't say to what. My Vodacom account still shows the original dates
JC
John C's update03 Jun 2026, 08:06
Reviewer Update
I have received am SDMS from Vodacom saying "kindly be advised that term dates have been fixed" It doesn't say to what. My Vodacom account still shows the original dates
JC
John C's updateReviewer Update
03 Jun 2026, 14:00A gentleman from Vodacom explained that Vodacom offer the chance to upgrade five moths before your contract expires. If you then upgrade the five months remaining on the old contract are added to the term of the new contract, i.e. 36 + 5. What he couldn't tell me was if you paid five months at the terms of the original contract or the complete period at the new contract instalment.
JC
John C's update03 Jun 2026, 14:00
Reviewer Update
A gentleman from Vodacom explained that Vodacom offer the chance to upgrade five moths before your contract expires. If you then upgrade the five months remaining on the old contract are added to the term of the new contract, i.e. 36 + 5. What he couldn't tell me was if you paid five months at the terms of the original contract or the complete period at the new contract instalment.