MV
Magda V
1 reviews | Active since Oct 2010
08 Jul 2025, 10:50
VODACOM
Once again I am forced to ask hellopeter for assistance. In May I contacted vodacom fibre for assistance. My wifi router LTE never had any signal. When I contacted vodacom the sales agent informed me I could change from LTE to fibre. Now I am receiving 2 invoices from vodacom, I am not using the LTE router any longer because we have fibre. Now no one at vodacom can trace my phone call back with the agent who assist me in April 2025 to change over to fibre. And I need to pay both for the next two years. I really do not trust vodacom. Why will I take two contracts? I need this to go to higher grounds. the operators cannot assist me and just tell my I need to pay
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Replies (2)
Vodacom's replyOfficial
08 Jul 2025, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2025, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MV
Magda V's updateReviewer Update
09 Jul 2025, 12:44Vodacom still has not contacted me. Still waiting for someone to help me solve the problem of the payment for the router and fibre for the next 2 years. I was informed I can switch over by the sales agent that assisted me at the time but now that I need to pay two contracts no one can assist me. And now there is no recordings of my phone calls? Why not? I clearly asked if I can switch my router to fibre and they said yes. Please I do not have the money to pay for contracts I am not using
MV
Magda V's update09 Jul 2025, 12:44
Reviewer Update
Vodacom still has not contacted me. Still waiting for someone to help me solve the problem of the payment for the router and fibre for the next 2 years. I was informed I can switch over by the sales agent that assisted me at the time but now that I need to pay two contracts no one can assist me. And now there is no recordings of my phone calls? Why not? I clearly asked if I can switch my router to fibre and they said yes. Please I do not have the money to pay for contracts I am not using