Vodacom

Hi Hellopeter

After posting a few reviews and getting the automated robotic response from Vodacom that a service consultant will contact me I have not received any calls. save to upgrade the cell number that was supposed to be upraded initially.

I am at my wits end as to where I go from here. I have called, emailed etc. Have also emailed asking for contact details of a supervisor or manager but have had no response. A simple admin error has now become a major source of frustration #WIN I do not want them to take the new contact phone back I just want them to allocate it to the correct cell number under my contract.

I seem to have exhausted all avenues as the response to my previous postings was that I would be contacted and prior to that they would collect the upgrade and resolve the issue. Has unfortunately not happened. I want to complain to ICSA but unfortunately the complaint has to be escalated at Vodacom before I can contact them. This was done and closed before the issue was resolved

CAN YOU HELP HELLOPETER?

Many thanks