Vodacom

I have a problem with Vodacom I redeem my vodabucks to buy my order but my order was canceled it so I right for them that my order was cancel but my vodabucks are still not there they say I must wait for 72hrs it was Sunday last week now today I told them that I don't receive even today my vodabucks they I must screen short for order that I did and the current vodabucks I did that every time I do wat they ask they keep to ask something I don't no wat is hard to give me my vodabucks bcz I want them is mine myb if I right here I will get my vodabucks