Vodacom

We have been trying to fix my contract with Vodacom for about 2 months now. We have phoned over and over again Vodacom keeps promising to phone us back or email us when it's been sorted telling us to wait 72 hours and nothing happens no email, no call back and we just keep sitting with the same problem where we must follow up again and again. I am quite frankly sick of it the service sucks. You make nothing easy for people nor do you get any helpful service in-store, it's always a matter of no you must call this number! No Vodacom you must hold to the promises you make to clients and also start helping in-store.

You guys are always quick to help and do things straight away when it comes to selling a contract or a product but when you need to help a client with a contract or when the client needs to cancel you guys don't answer or ever do what has been asked of you its always this long wait or this long story.

This is now urgent!