Vodacom

I went to vodacom shop in Limpopo( Tzaneen Crossing mall) Cargo Connexion shop no 22A in Tzaneen crossing mall. I wanted a 4G router and made it clear to the consultant her name is Petronella she is light skinned with brown hair and short. She gave me two options on 02/10/2020 when I went to buy the mobile wifi router.. She showed me a Vodafone and Hisense so I chose a Vodafone coz I know it has better quality. I needed re assurance before making payments and the consultant indeed assured me that it was a 4G. I made payment. When I got home I discovered that it was a 3G so on Monday 05/10/2020 I returned it.. The consultant was so rude I ended up asking to speak to the manager. He came and listen to the whole story but they were blaming me for buying that brand. I don't know how this is my fault since I'm not a vodacom consultant and I don't know anything about routers that is why I was specific about what I needed. The manager literally attacked me with words I ended up leaving without getting the help of exchange or refund that I was expecting. Today (07/10/2020) I went back to the shop because a consultant from vodacom call center advised me to go back to the shop so she can speak to them. When I arrive they gave me an attitude and they did not want to pick up the phone I was even called names. The whole staff attacked me with words but Petronella ended up talking to the consultant and agreed that she was going to give me a refund or exchange. After the call she just egnored me and continued with other customers. I really regret going to the shop now I want a refund. Kindly assist me as soon as possible because Tommorrow is the 7th day since I made a purchase and I might not get assistance after that. Looking forward to hearing from you soon.