BM
Boitumelo M

1 reviews | Active since Sept 2018

18 Sept 2018, 13:59

Vodacocom...sigh

Still waiting on the banking details so I can pay my already overdue contract account. I am no longer able to pay VIA debit order and I can't understamd why I am not being met halfway for the next best thing. This the second review I am writing. I got a call from an agent after the first one assuring me that the debit order is cancelled and I will recieve an sms with the banking details and my refference number to the number I supp****. DO YOU WANT YOUR MONEY OR NOT?

0
Replies (2)
Vodacom
Vodacom's reply18 Sept 2018, 14:29
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Sept 2018, 20:04
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team

Best regards,