1 reviews | Active since Jul 2013
VODACO = USELESS AND NON-EXCISTEND
I can not get through to Vodacom regarding a contract cancellation! I tried now two weeks, telephonically, Vodacom customer care and I wrote to Hello Peter. Vodacom promised to contact me! I have been waiting for 6 days now and no one contacted me! I rep**** again to Vodacom on Hello Peter and Customer Care, but they refused to contact me! I tried their Head Office in Johannesburg, but the number does not exist! I tried Midrand, but the call can not be answered due to high volume of calls. If the above is not a proof that their are big big problems experienced by Vodacom customers, then why do they not answer their customer's 'complaints? I received a cancellation number for cancelling my data contract without been penalized, but Vodacom refuse to confirm the cancellation date! Meantime I am without Wi Fi, WhatsApp's and internet and e mails! The cancellation number is ***. My bank cannot stop my stop order, but only Vodacom can and I cannot contact them. PATHETIC!!! The only way out, if they refuse to contact me, is to cancel all my private number contracts as well as all my business contracts as well and change my Bank in order to stop my stop orders. I have no option, but in order to do business I'll have to change to Breedenet or Herotel, which is going to be more expensive, but more professional than the entire Vodacom, due to no communication!
