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Nonele N
1 reviews | Active since Aug 2015
19 Feb 2023, 17:24
VODACO IS ******** PEOPLE
i took out a 24 months contract on the 12 January 2021 which was suppose to end January 2023 and i noticed on the invoice that i will still be billed in February, when i call vodacom customer care they say they dont have a view of when my contract started all they can see is that it will end in June 2023 which will be 29moths so i ask them if they have a 29 months contract they say NO, so i took upon myself to go and ask for a copy of my contract at istore and it was provided to me but still vodacom customer is still saying im liable until June with no valid proof.
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Vodacom's replyOfficial
20 Feb 2023, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2023, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nonele N's updateReviewer Update
28 Feb 2023, 11:05Good day, please note that money was debited off my account this is really an inconvenience and a frustration from my side, i even went as far as requesting a copy of my contract from istore to prove to you that my account was 24 months since Vodacom people are failing to see my records on their system which i find so ***********, you saying my contract ends in June but are not proving any proof if it ends in June that means its 29 months and i asked if you guys have a 29 months contract and the answer was no then why am i being debited?
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Nonele N's update28 Feb 2023, 11:05
Reviewer Update
Good day, please note that money was debited off my account this is really an inconvenience and a frustration from my side, i even went as far as requesting a copy of my contract from istore to prove to you that my account was 24 months since Vodacom people are failing to see my records on their system which i find so ***********, you saying my contract ends in June but are not proving any proof if it ends in June that means its 29 months and i asked if you guys have a 29 months contract and the answer was no then why am i being debited?