1 reviews | Active since Oct 2013

09 Jul 2017, 13:25

Vodaco is becoming ridiculous

<p>Firstly i feel that its unfair that vodacom can deduct money wrongfully but does not pay in back. instead they just credit my account with the amount they owe me. i am greatfull that the money is at least credited however i feel that they should pay back the money that was wrongfully deduted. secondly i am due for a upgrade and went in store. there is a nice deal available the samsung s8 and the a3 for R750 pm on the smart s+ package. this however is an open pagage and i will have to pay extra if i use more than what is given to me which i hate. so i was more than willing to take the smart more data option which is R199 pm which is R50 more a month as the smart s+ is R149. Meaning i was more than willing to pay R800 pm for this contract. the person assisting me went to the back and when she came back ahe said that the contract only goes with the smart s+ option. i just feel that its getting ridiculous as vodacom is no longer full of choices for customers. why are we being forced into deals and not allowed to change price plans...</p>

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2017, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update14 Jul 2017, 07:54
Reviewer Update

4 days past and no one called... what gives