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Duane M

1 reviews | Active since Dec 2018

14 Nov 2022, 10:20

Vodaco. Insurance false contact details

Trying to cancel my vodacom insurance on two cellphone contracts i cancelled, devices sold and still paying insurance. The insurance dept contact details on the internet state no do not exist, email on internet site bounce back, through vodacom call centre when they transfer you just deop the call. Do you still exist vodacom insurance? You take my money without fail but supply false details on the internet. I have notified vodacom cancellation and insurance on 17 Aug 22 already and only end of Oct 22 my conttacts are cancelled but have to be content to continue paying insurance. What is your contact details? I would like to see a reply please.

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2022, 12:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team