Vodaco Fibre service broken and they cant fix it

Item: Vodacom
Rating: 1
Author: johanpbouwer J

Vodacom fiber has been down for 3 days.

Call centre personnel friendly, yet cant resolve.

Problem is escalated to an elusive back office, and that whee it end.

Vodacom fix my fibre.

Vodacom please equip you call centre with tool to resolve and fix the problem.

Vodacom fire your non responsive back office personnel, that is if it exist

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Mar 2019, 17:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Mar 2019, 17:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

johanpbouwer J's updateReviewer Update

31 Mar 2019, 19:01

No reply 4 days later uou guys are a joke

johanpbouwer J's update31 Mar 2019, 19:01

Reviewer Update

No reply 4 days later uou guys are a joke