Vodaco Fibre no service

I apply for Vodacom Fibre end of July and receive my router on 3 August 2022. I heard nothing from Vodacom. Luckily we had our previous contract that was still active. 30 August I decided to phone Vodacom as no communication has been made from their side. I spoke to Lauren Karsten. she send me a whatsapp to my contract number and ask for proof of address which I send immediately. Later the day I mention that our contract is still active till 31 August. On 31 August I ask Lauren what is happening and realise that she has blocked me. I do not know why as be didn't even talk to her. We only rep**** when she asked us something. I later sent a email to reply either. 1 September 2022 I phoned again and for the first time I was issued with a ref number SR***. They said I will be contected in 72 hour. On Monday 5 September I phoned again. Now they ask for the router code promising yet again connection with in 72 hour. Wednesday I phoned again promise a follow up. I decided to contact Vodacom Social page on Twitter. They promise to revert back no luck, have been asking everyday . Everyday someone will be in contact. No luck ....Today the attitude is 72 hours. This is pathetic and the saddest services I have received from Vodacom Pay method has been made to their account for the Fibre but I have LTE that doesn't even work on my Showmax.

How ill assist and will my Fibre get connected ever?