1 reviews | Active since Aug 2014
Vodaco Call Centre fully ***********
My vodamail has been working 100% for more than 2 years now. From this morning it is all in shambles, I can not send nor receive anything. Thinking I can get it sorted quickly by the tech department at vodacom call centre, I went ahead and gave them a call. <br> <br> After speaking to two different people from the call centre about this issue, which took 1 hour 45 minutes, they could not assist in any way. They said to log a complaint at the head technical department, but it will take 7 DAYS for them to contact me!!! 7 DAYS???? <br> <br> The moral of the story is, the staff at the call centre are *********** and inadequately trained. Who can wait 7 days for a service provider to try and help you out??? Now, I can not conclude my business as Vodacoms staff does not have a clue what they are doing. Being a customer for over 7 years now, this has me flabbergasted.<br> <br> Vodacom, your staffs incompetence is a show of your quality of service to all your clients. It is a disgrace to say the least. No wonder Cell C is taking over the market.
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Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Best regards,
