SD
Seth D
1 reviews | Active since Sept 2013
21 Dec 2022, 13:01
VODAC*NTS
ACCOUNT VB024520-5
This account was suspended for non-payment of ********** charges allocated to my account.
Vodacom is full of ********* and useless consultants, call centre agents, account managers.
I have written several reviews, none of which are attended to, or responded to. Thembi Melapi does not attend to issues that arise because of her incompetence. Zinhle Ntshalinthsali does not respond to queries or attempt to help. DeskPam is a useless bot that rivals the idiocies of the Vodacom service staff - between the bot and the staff, there is no resolution, just transferred calls to lines that ring unattended and are never answered.
My account has been handed over for debt collection, but no statement or invoice has been sent since May 2022.
How do customers resolve issues with Vodacom? Being told to go into a store for assistance is a joke. Why should I sacrifice my time to remedy Vodacom's internal culture of ***** and crininality. The new office ethos of incompetence and stupidity.
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Replies (2)
Vodacom's replyOfficial
21 Dec 2022, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2022, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2022, 19:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you were in contact with our Social Media Team and have advised you accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2022, 19:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you were in contact with our Social Media Team and have advised you accordingly. Regards Consumer Website Team
Best regards,