1 reviews | Active since Oct 2012
Vodacm Misleading Consumer with Lies and False Promises
<p>I received a call on Friday 21/04/2017 From The Sales department, they approved my contract and promised delivery the next week +-Tuesday.</p> <p>The cofirmation department called (Refilwe)Monday and said im mistaken as deliverey will take place only from the 5th May.</p> <p>I told her that this is not correct as the sales lady promised stock is in and i will receive by Tuesday.</p> <p>Refilwe called warehouse and confirmed stock is in and i will receive next day Tuesday.</p> <p>Today i called to do folllow up, and the after sales department told me sorry there is no stock and they cant say when i will receive.</p> <p>I told them this is false advertising and lying to the consumer and i want my phone as promised by today.</p> <p>They were absolutely unapologetic and said basically sorry but nothing can be done.</p> <p>Im extremely upset as if from the beginning they said we will notify you when we will deliver it would have saved me all the calls and waiting on the phone.</p> <p>i will complain to the consumer protection act if not reloved soon and make noise via media platforms if not resolved soonest.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have received no resonse from Vodacom except this soppy computer generated reply
Please have the decency to sort out customers and not display such terrible customer service
Come on Vodacom you are better than this
All who **** to me
Sameera/Mahle/Defni /Zama and specially Rafilwe
Await my feedback still
I have received no resonse from Vodacom except this soppy computer generated reply
Please have the decency to sort out customers and not display such terrible customer service
Come on Vodacom you are better than this
All who **** to me
Sameera/Mahle/Defni /Zama and specially Rafilwe
Await my feedback still
