mS
mthokos S
1 reviews | Active since May 2014
16 Aug 2022, 14:19
Vodacm Fibre Service
After waiting weeks for installation of Vodacom Fibre, the installers started installation at 10am and completed at 5pm
I've had the fibre running for two weeks, then it stopped working yesterday. After spending 1 hour 40 minutes on the line with consultant (switching the power on and off, connecting and disconnecting) only to find out that Sandton does t have any network and that it could be sorted in an hour or more. Needless to say that it's near COB and I still don't have internet or feedback from the two consultants that I was dealing with.
Vodacoms customer service has been unsatisfactory and clearly I need to go shopping for a new service provider.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Aug 2022, 17:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Aug 2022, 17:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mS
mthokos S's updateReviewer Update
18 Aug 2022, 17:55Three days later I've called the call centre over 4 times.
Not oncehsas vodacom reached to me to resolve this issue. Further more each time I call I get asked to describe the exact same issue repeatedly as if there aren't any notes on the system.
The last straw is being told it got flagged On the 18/07/2022 and I must wait 7 working days to be attended to when I clearly reported it 3 days ago.
What substandard service is this? The amount of money it's cost me, petrol and time ( minimum 4 Hours just on calls to their fibre customer service line.
Shocking absolutely shocking service, really unacceptable.
Not oncehsas vodacom reached to me to resolve this issue. Further more each time I call I get asked to describe the exact same issue repeatedly as if there aren't any notes on the system.
The last straw is being told it got flagged On the 18/07/2022 and I must wait 7 working days to be attended to when I clearly reported it 3 days ago.
What substandard service is this? The amount of money it's cost me, petrol and time ( minimum 4 Hours just on calls to their fibre customer service line.
Shocking absolutely shocking service, really unacceptable.
mS
mthokos S's update18 Aug 2022, 17:55
Reviewer Update
Three days later I've called the call centre over 4 times.
Not oncehsas vodacom reached to me to resolve this issue. Further more each time I call I get asked to describe the exact same issue repeatedly as if there aren't any notes on the system.
The last straw is being told it got flagged On the 18/07/2022 and I must wait 7 working days to be attended to when I clearly reported it 3 days ago.
What substandard service is this? The amount of money it's cost me, petrol and time ( minimum 4 Hours just on calls to their fibre customer service line.
Shocking absolutely shocking service, really unacceptable.
Not oncehsas vodacom reached to me to resolve this issue. Further more each time I call I get asked to describe the exact same issue repeatedly as if there aren't any notes on the system.
The last straw is being told it got flagged On the 18/07/2022 and I must wait 7 working days to be attended to when I clearly reported it 3 days ago.
What substandard service is this? The amount of money it's cost me, petrol and time ( minimum 4 Hours just on calls to their fibre customer service line.
Shocking absolutely shocking service, really unacceptable.
mS
mthokos S's updateReviewer Update
19 Aug 2022, 13:01Dear Vodacom
I have made numerous attempts at getting a way forward for 4 consecutive days with little to no feedback. You stated an agent would get back to me 3 days ago and till today not a single person has contacted me. You messaged that the network is back up on this thread but don't acknowledge that it isn't in my home office. Ive been calling a number of times each day and the "helpful" agents only flagged this issue yesterday!!!
Should you fail to fix the issue by COB please cancel my contract, I cannot withstand incompetence to this level of this consistency and it hasn't even been 1 month of subscription.
Regards
I have made numerous attempts at getting a way forward for 4 consecutive days with little to no feedback. You stated an agent would get back to me 3 days ago and till today not a single person has contacted me. You messaged that the network is back up on this thread but don't acknowledge that it isn't in my home office. Ive been calling a number of times each day and the "helpful" agents only flagged this issue yesterday!!!
Should you fail to fix the issue by COB please cancel my contract, I cannot withstand incompetence to this level of this consistency and it hasn't even been 1 month of subscription.
Regards
mS
mthokos S's update19 Aug 2022, 13:01
Reviewer Update
Dear Vodacom
I have made numerous attempts at getting a way forward for 4 consecutive days with little to no feedback. You stated an agent would get back to me 3 days ago and till today not a single person has contacted me. You messaged that the network is back up on this thread but don't acknowledge that it isn't in my home office. Ive been calling a number of times each day and the "helpful" agents only flagged this issue yesterday!!!
Should you fail to fix the issue by COB please cancel my contract, I cannot withstand incompetence to this level of this consistency and it hasn't even been 1 month of subscription.
Regards
I have made numerous attempts at getting a way forward for 4 consecutive days with little to no feedback. You stated an agent would get back to me 3 days ago and till today not a single person has contacted me. You messaged that the network is back up on this thread but don't acknowledge that it isn't in my home office. Ive been calling a number of times each day and the "helpful" agents only flagged this issue yesterday!!!
Should you fail to fix the issue by COB please cancel my contract, I cannot withstand incompetence to this level of this consistency and it hasn't even been 1 month of subscription.
Regards